Yes, please contact us first to make sure it's ready at the depot for you!

If your parcel hasn't arrived, firstly track your parcel on our website using your label number. This will show you where your parcel is within our network. If you’d like additional information, please complete an online enquiry on our website. One of our CSD agents will reach out to you. You can also contact your local courier directly.

We know it's a pain missing your delivery, so we've got a number of easy options to get your parcel to you as quickly as possible: 1. Redeliver to the original address We'll happily re-deliver your parcel to the original address free of charge. You can do this by logging an online enquiry. Please note, we only offer one attempt at a re-delivery for free. 2. Redirect to a new address You can arrange to have your parcel delivered to a new address for a small fee. You can do this by logging an online enquiry. 3. Depot pick up You're able to pick up your parcel directly from the depot, just make sure to contact us before you arrive to make sure your parcel is there.